If you have any problems with the software and its not urgent then please leave your query in the forum first. Click on the FORUM link to be taken there.
You may also find the answer you are looking for on our FAQ page, click here for more.
If you request is urgent, then please click support@escsoft.com and send us an email. We will try and answer your questions as quickly as we can.
When you contact us
When you contact us it is very important that your provide as much information as possible.
Explain step by step what you did so we can repeat the same sequence of events to make the same problem happen on our test machines.
Send us screen shots of the problem and information about the version of iTunes and your iPod model/type.
When you contact us 